Practice Management System Integrations

Alfa AI is building integrations with Australia and New Zealand's leading practice management systems. Once live, you'll enjoy seamless appointment booking with no double-entry or manual work.

Integrations In Development

We're actively building connections to the major PMS platforms used by GP clinics across Australia and New Zealand. All integrations will support real-time appointment management via FHIR R4 APIs.

Australian PMS Platforms
In Progress
Major Coverage Leading Australian systems

We're establishing partnerships with Australia's most popular practice management platforms to deliver seamless real-time integration for appointment management.

  • Real-time practitioner schedule access (planned)
  • Instant appointment booking & confirmation (planned)
  • Patient verification via PMS lookup (planned)
  • Reschedule and cancellation handling (planned)
  • SMS confirmations through existing setup (planned)
  • Respects blocked times and leave schedules (planned)

Technical Approach

API: FHIR R4 compliant
Authentication: OAuth 2.0 / API Key
Estimated Timeline: Q1-Q2 2026
Partnership: In negotiation

New Zealand PMS Platforms
In Progress
Major Coverage Leading NZ systems

Building partnerships with New Zealand's dominant practice management systems for complete appointment lifecycle management.

  • NHI-based patient identification (planned)
  • Real-time appointment availability (planned)
  • Booking, rescheduling, cancellations (planned)
  • Practitioner schedule integration (planned)
  • Compliance with NZ Privacy Act 2020 (guaranteed)
  • Data sovereignty in NZ (guaranteed)

Technical Approach

API: FHIR R4.0.1 compliant
Authentication: OAuth 2.0
Estimated Timeline: Q1-Q2 2026
Partnership: In negotiation

Other FHIR-Compatible Systems
Planned
Custom Requests FHIR R4 APIs

Using your own PMS or need a custom integration? If your system offers FHIR R4-compliant APIs, we can build a connection.

  • FHIR R4 API requirement
  • OAuth 2.0 or API key authentication
  • Read/write access to appointments
  • Patient demographics access
  • Practitioner schedule access
  • Custom development timeline: 4-12 weeks

Request Custom Integration

Requirements: FHIR R4 API availability
Timeline: Case-by-case basis
Contact: Get in touch

  • FHIR R4.0.1 compliant integration
  • Real-time practitioner schedule synchronization
  • NHI (National Health Index) integration
  • Appointment booking with all metadata
  • New Zealand Privacy Act 2020 compliant
  • Works with Odin NeXT Cloud Edition

    • Technical Details

    API: ALEX API (FHIR R4.0.1)
    Authentication: OAuth 2.0 via Azure AD
    Setup Time: 2-4 weeks
    Requirements: New Zealand PMS Systems subscription

    How the Integration Works

    From Patient Call to PMS Appointment in Seconds

    1

    Patient Calls

    Alfa AI answers instantly, greets the patient naturally

    2

    Verify Patient

    Searches your PMS using name, DOB, and phone number

    3

    Check Availability

    Queries real-time practitioner schedules from PMS

    4

    Book Appointment

    Creates appointment in PMS with all required details

    5

    Confirm

    Patient receives SMS confirmation automatically

    What Gets Synced?

    What Alfa AI Accesses

    • Patient demographics (name, DOB, phone)
    • Practitioner schedules and availability
    • Appointment booking slots
    • Blocked times and leave periods
    • Appointment types and durations

    What Alfa AI Does NOT Access

    • Clinical records or visit notes
    • Diagnoses or treatment plans
    • Test results or pathology
    • Medication history or scripts
    • Billing or payment information

    Setup Process

    We handle the integration setup for you. No IT expertise required from your team.

    1

    You Provide PMS Details

    Tell us which PMS you use and provide basic practice information. This takes 5 minutes via our secure setup form.

    2

    We Request API Access

    We submit partnership applications and API access requests on your behalf. This typically takes 2-4 weeks for approval.

    3

    We Configure the Connection

    Our team configures the secure API connection, maps your practitioner schedules, and sets up appointment types. You don't touch any technical settings.

    4

    You Test & Go Live

    Make test calls, verify appointments appear correctly in your PMS, and fine-tune. Once satisfied, flip the switch and go live.

    Average setup time: 2-4 weeks from signup to live (depending on PMS approval process)

    Don't See Your PMS?

    We're continuously adding new integrations. If your practice management system isn't listed above, we'd love to hear from you. Many of our integrations are built based on customer requests.

    Request an Integration

    Ready to Connect Your PMS?

    Start your free 14-day pilot and see how seamlessly Alfa AI integrates with your practice management system. No credit card required.

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